Mrs Funmilayo Magaji, the Oyo State Postal Manager of Nigerian Postal Service (NIPOST), says the advent of Information and Communications Technology (ICT) has rather greatly improved the organisation’s services.
Magaji said this on Monday in Ibadan during a celebration of the 2023 World Post Day, which has the theme “For trust, collaborating for safe and connected future”.
“People thought ICT will bring about the funeral of NIPOST, but we have benefitted from ICT.
”This is all as a result of the ingenuity of Mr Sunday Adepoju, the PostMaster General of NIPOST, and the management team.
“They have seen the benefits of ICT and harnessed these to the advantage of NIPOST,” she said.
The Oyo State Postal Manager pointed out that due to ICT a lot of things have changed for the better in NIPOST.
”Due to ICT, counters are automated. Before now, if you post a letter to a loved one in England you may have to wait for six months to receive it and then bring back a response.
“With the help of ICT which we are using to our own advantage at NIPOST, you can monitor your items through our trace and track facilities.
“You can trace right from the counter, which is a point to posting the item to the destination,” she said.
Magaji recalled that NIPOST participated in the sale of the Joint Admissions and Matriculation Board (JAMB) pins and it used ICT in doing so.
“We beat our other competitors in the sale of JAMB pins and in Oyo state alone we made N34 million in the sales.
“In as much as ICT has affected some areas as we now have e-dividend collection of certificates, but NIPOST has leveraged on ICT to enhance services,” she said.
The Oyo State Postal Manager however noted that social media message delivery has in a way affected the revenue of NIPOST.
“You’ll agree with me that you can send messages through the various social media platforms.
“But when it comes to physical delivery one will have to come to NIPOST. There’s no technology anywhere that can make physical deliveries.”
She assured that the PostMaster was keenly inclined to improving the services of NIPOST.
”He bought 20 tons of lorries and 100 motorcycles to convey items from spot to spot through the national mail route services to enable us deliver physically to our esteemed customers,” Magaji said.
She, however urged Nigerians to patronise NIPOST, adding that their charges are the best currently in the country.
“Our goal is making people happy. We’ve made people happy and we will continue to do so.
“Many customers have been surprised that we can deliver in five days locally and seven days abroad. This is a new NIPOST filled with new and capable hands,” the Postal Manager said.
Magaji added that even with the hike in Premium Motor Spirit (PMS), NIPOST has not increased its charges.
“Our fees remains what they are, we’ve not increased it. No review was done. Internally, we know how to make things happen and satisfy our customers,” she said.
Magaji disclosed that NIPOST had been in collaboration with the Nigerian Immigration Service (NIS) on the issue of international passports.
“That is the collaboration we are talking about. There’s no organisation that can stand on its own.
“We are collaborating with necessary stakeholders and very soon people will come to pick up their international passports at NIPOST.
“We have no fewer than 2,000 outlets in Nigeria, and very soon NIPOST will be a collection centre for international passports,” she said.
The World Post Day was established by the Universal Postal Union (UPU), the second oldest international organisation worldwide.
UPU has no fewer than 192 member-countries, and it is the primary forum for cooperation between postal sector players.